Frequently Asked Questions
Everything you need to know about shopping with Cool Planet Online.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to start your request.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products sustainably sourced?
Yes, we prioritize eco-friendly materials and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer size guides?
Absolutely. Each product page features a detailed size chart to help you find the perfect fit based on your specific measurements.